Kent Residents Can Find Answers, Report Problems Online

Kent residents can report a pothole, ask when their street will be plowed or find out how to pay a parking ticket — all with the click of a mouse.

The "Citizen Center," available on the city's website, offers a host of answers to a list of FAQs, lets residents ask a question of their own or simply report a problem or register a complaint.

Suzanne Robertson, administrative assistant to the city manager, also manages the Citizen Center. She makes sure complaints and questions go to the appropriate city departments for response.

"Last year, our response time to a request was on average three days," she said. “And the answer just to a question was less than one day."

Robertson said the website has gotten more than 20,000 hits since it was launched in 2008.

Two departments were tied for receiving the most requests so far: the city manager's office and the service department.